Cardholder Awareness Program
To protect your account, we monitor your ATM and debit card transactions for potentially fraudulent activity which may include a sudden change in locale (such as when a U.S.-issued card is used unexpectedly overseas), a sudden string of costly purchases, or any pattern associated with new fraud trends around the world.
If we suspect fraudulent ATM or debit card use, we’ll be calling you to validate the legitimacy of your transactions. Your participation in responding to our call is critical to prevent potential risk and avoid restrictions we may place on the use of your card.
Our automated call will ask you to verify recent transaction
activity on your card
Our goal, quite simply, is to minimize your exposure to risk and the impact of any fraud. To ensure we can continue to reach you whenever potential fraud is detected, please keep us informed of your home and cell phone numbers and your current address at all times.
In the meantime, please be diligent in monitoring transaction activity on your account and contact us immediately if you identify any fraudulent transactions. Here are some additional tips on protecting yourself from debit card fraud.
1. Unless absolutely required for a legitimate business purpose, avoid giving out your:
Address and ZIP code
Your PIN is private; never give it out.
2. In stores and at ATMs, always cover your card and PIN, and watch for:
Cell phone cameras, mirrors, or other tools used to view cards and
Ask you to verify your card or account number; such emails are not
sent by legitimate businesses
As always, please feel free to call us at 800-376-7015 if you have any questions.